Return and Refund Policy

Last Updated: September 22, 2026

At Evercrest Wellness, we want you to feel confident when ordering from us. If there is an issue with your order, please review the policy below and contact us at support@evercrestwellness.com.

Return Eligibility

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the product must be:

• Unopened
• Unused
• In its original packaging
• In resalable condition
• Accompanied by proof of purchase or an order number

Because Evercrest Wellness sells dietary supplements and other ingestible products, opened or used products are generally not eligible for return.

For product safety, customers should not use products with damaged, broken, or missing seals. FDA consumer guidance similarly advises against using products when packaging or tamper-evident features appear compromised.

How to Start a Return

Before sending any item back, please contact us at:

support@evercrestwellness.com

Include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos, if applicable

Returns sent without prior approval may not be accepted.

If your return is approved, we will provide return instructions.

Return Shipping

Unless the return is the result of an error by Evercrest Wellness or the product arrived damaged or defective, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning an item, as Evercrest Wellness is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, leaking, defective, compromised, or contains the wrong item, please contact us as soon as possible at support@evercrestwellness.com.

Please include your order number and clear photographs of:

• The product
• The damaged or affected area
• The shipping package, when applicable

We will review the issue and, when appropriate, offer a replacement or refund.

Please do not discard the product or packaging until your request has been reviewed.

Opened or Used Products

For health, safety, and quality-control reasons, we generally do not accept returns of dietary supplements that have been opened, used, or had their safety seal broken.

If you believe a product is defective, damaged, contaminated, or otherwise unsafe, please contact us so we can review the situation separately.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund after it has been issued.

Exchanges

We do not currently offer direct exchanges.

If you purchased the wrong item, please contact us. If the item qualifies for a return, you may return it under this policy and place a new order for the desired product.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@evercrestwellness.com.

We cannot guarantee cancellation once an order has entered processing or fulfillment.

If the order has already shipped, the Return and Refund Policy will apply.

Sale and Promotional Items

Unless otherwise stated at the time of purchase, eligible sale or promotional items are subject to the same return requirements described in this policy.

Any item specifically marked Final Sale is not eligible for return except where required by law or when the product arrives damaged, defective, or incorrect.

Refused or Undeliverable Packages

Packages returned to Evercrest Wellness because of an incorrect address, refusal of delivery, or failure to retrieve the shipment may be subject to additional shipping charges.

Any refund issued for an undeliverable shipment may exclude shipping costs incurred, except where the delivery failure resulted from an error by Evercrest Wellness.

Contact Us

For questions about returns or refunds, please contact:

Evercrest Wellness LLC
Email: support@evercrestwellness.com

Please include your order number when contacting us about an existing purchase.

A 30-day window for unopened products is a solid setup for the brand: it feels customer-friendly while still preventing you from taking back opened supplements. The FTC also emphasizes that customers should be able to tell from the seller’s policy whether returns are allowed and what conditions apply.