Shipping Policy

Last Updated: September 22, 2026

Thank you for shopping with Evercrest Wellness. We want your order to arrive safely and as smoothly as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding major U.S. holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume, product launches, promotions, holidays, or other circumstances outside our control, processing may take longer than normal. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Shipping Destinations

Evercrest Wellness currently ships to addresses within the United States.

We do not currently offer international shipping.

Shipping availability may be expanded in the future.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary based on the destination, package size, order contents, and shipping method selected.

Estimated Delivery Times

After your order has been processed and shipped, delivery time will depend on the carrier and shipping method selected at checkout.

Any delivery dates or transit times provided by Evercrest Wellness or the shipping carrier are estimates unless expressly stated otherwise.

Carrier delays, severe weather, holidays, natural disasters, transportation disruptions, and other circumstances outside the reasonable control of Evercrest Wellness may affect delivery times.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or a link to track your shipment.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@evercrestwellness.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has entered the fulfillment process.

Evercrest Wellness is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost or Missing Packages

If your tracking information indicates that your package is still in transit beyond the expected delivery period, please contact us at support@evercrestwellness.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location and any designated package areas.

  2. Asking members of your household or neighbors whether they accepted the package.

  3. Allowing a short period of time in case the carrier marked the package delivered before final delivery.

  4. Contacting the shipping carrier using the tracking information provided.

If the package still cannot be located, contact Evercrest Wellness and we will review the situation and assist where reasonably possible.

Damaged Packages or Products

If your order arrives damaged, leaking, broken, or otherwise compromised during shipping, please contact support@evercrestwellness.com as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product

  • Photographs of the shipping packaging when applicable

Please do not discard the product or original packaging until the issue has been reviewed, as additional information may be required.

Eligible damaged or incorrect orders may be replaced or refunded in accordance with our Return & Refund Policy.

Incorrect Items

If you receive a product that you did not order, please contact support@evercrestwellness.com with your order number and photographs of the item received.

We will review the issue and provide instructions for correcting the order.

Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes communicated at the time of purchase.

If we determine that we cannot ship your order within the timeframe promised, we will provide appropriate notice and, where required, provide the option to accept the delay or cancel the affected order for a refund.

Once a shipment has been transferred to the shipping carrier, transit times may be affected by circumstances outside Evercrest Wellness's control.

Order Changes and Cancellations

If you need to modify or cancel an order, contact support@evercrestwellness.com as soon as possible.

Because orders may enter fulfillment shortly after they are placed, we cannot guarantee that an order can be changed or canceled after submission.

If an order has already shipped, it cannot be canceled and will instead be subject to our Return & Refund Policy.

Contact Us

Questions regarding shipping or an existing order can be directed to:

Evercrest Wellness LLC
Email: support@evercrestwellness.com

Please include your order number when contacting us about an existing purchase.